Introduction to research leaflet
This leaflet is designed as a ’first touch’ information resource for everyone who is interested in research. All of the questions were asked by real people affected by Parkinson’s and the answers were provided by a panel of experts
This booklet is designed to be given to people affected by Parkinson’s to start the conversation about taking part in research.
The booklet can also be downloaded here
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You have the right to cancel your order within 14 calendar days of receiving all of your goods. To do this, please inform us by:
Phone: 03330 030 523
Post: Parkinson's UK Sales Ltd
PO Box 637
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If you choose to cancel your contract with Parkinson's UK Sales Ltd, you will be entitled to a full refund, including the costs of standard delivery, provided the goods are unused and in perfect condition.
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Please download and complete our Returns Form (PDF, 264KB) and send it with the products you're returning to:
Parkinson's UK Sales Ltd
PO Box 637
For more information on returns, please call us on 03330 030 523.
Please note that charitable donations made with orders cannot be refunded.
VAT exemption, or VAT relief, allows people diagnosed as chronically sick or disabled* to buy certain items at 0% VAT. Several products in our Daily Living Aids range qualify for VAT exemption.
Who is eligible for VAT exemption?
If the person for whom the products are being bought has Parkinson's or another condition the medical profession considers 'chronically sick or disabled', they qualify.
You can order items on behalf of someone who qualifies for VAT exemption for example, if you're a carer or family member. However, the person who qualifies must sign a written declaration.
The VAT Act 1983 has severe penalties for anyone who uses a document they know to be false to secure VAT exemption.
What proof do we need of your condition?
The government requires a simple declaration of your medical condition (or the condition of the person you're buying for).
You must provide:
- the name and address of the person with the condition
- the medical condition of the person eligible for VAT exemption
How to order VAT exempt products
You can order online, by phone, or by post. The information we need varies depending on your order method:
- Online: By purchasing a VAT exempt product, you are confirming that you are eligible to buy. You will also be asked during checkout whether you are eligible.
- By phone: You'll need to provide details of the person eligible for VAT exemption along with their National Insurance Number.
- By post: Your catalogue comes with a declaration for you to complete. Download a declaration form (PDF, 349KB)if you need a new one or don' have a catalogue. The form must contain the information of the person eligible for VAT exemption.
Please be aware that unfortunately you can't claim back VAT after you've bought something. Please ensure you choose the correct VAT exempt variant at the point of purchase.
*What does 'chronically sick or disabled' mean?
This wording is not determined by Parkinson's UK. The government considers a person to be 'chronically sick or disabled' if he or she has:
- a physical or mental impairment which has long-term and substantially adverse effects on his or her ability to carry out everyday activities
- a condition which the medical profession diagnoses as a chronic sickness, such as Parkinson's, diabetes or a terminal illness
A person is not considered to be 'chronically sick or disabled' if they/re elderly but otherwise able-bodied. It doesn't apply if they/re temporarily disabled or incapacitated, for example with a broken limb, either.
If you're in any doubt whether you are eligible to receive goods or services with VAT exemption you should consult Notice 701/7 VAT Reliefs for disabled and older people. You can also call HMRC's National Advice Service on 0300 123 1073.