Shop FAQs

Welcome to the new Parkinson’s online store


We’ve changed a few things and you may have a few questions, please have a look at the FAQs below and see if your query is answered. If not, get in touch on the email address or phone numbers below.

Why can't I login?

Our new website only supports guest check out, so you won't be able to create an account, or use your login details from the old store. You can save your delivery details for repeat orders, and by clicking on the link in your confirmation email, you'll be able to check the status of your order.

How can I place an order?

There are four easy ways to shop with Parkinson's UK:

  • Online: Shopping online is safe, easy and saves the charity at least 32p per order. We are using the same secure payment gateway as the old website.
  • By email:
  • By phone: Call our friendly team on 0333 0030 523. The lines are open Monday-Friday 8am-8pm, weekends 9am-6pm
  • By post: Send your catalogue order form along with cheques made payable to 'Parkinson's UK Sales Ltd' to Parkinson's UK Sales Ltd, PO Box 637​, Wetherby Road, York​, YO26 0EX

Your details are protected to the highest standards, and we don't share personal information unless expressly stated. For more information, please see our privacy and data protection policy.

How can I query delivery, cancellation or return of my order?

Please read full details on delivery, cancellation and returns before getting in touch with our Customer Service team.

Can I use PayPal?

Not yet, but we will be adding this means of payment soon.

Can I leave product reviews?

Every product page has a section where you can add your review. It won’t appear immediately as it has to go through a moderation process, but we welcome all your comment about our products and service.

I've seen a product in the catalogue but it isn't online

We do our very best to make sure we can fulfil orders, but during peak times there may be occasions where we sell out. Please order early to avoid disappointment.

If we're temporarily out of stock of an item, we will highlight this on the product page. If we're permanently out of stock we will remove the product from the website.

Our catalogues are usually just a selection of seasonal products or ranges. You'll often find a wider choice of items online. If you see a product on our online shop that isn't in your catalogue, you can still order by post if you prefer.

If you've ordered a product that's out of stock, a member of our Customer Service team will contact you to discuss a replacement or refund. 

What are Daily Living Aids?

At the request of our members and supporters, Parkinson's UK has carefully chosen a range of products to help make everyday life easier and support independent living. Our products offer practical solutions, to help make essential tasks such as walking, dressing and cooking simpler.

We've chosen all our products to help people with Parkinson's, although they're suitable for people of all ages and abilities. We source our products from reputable manufacturers and make sure they're tested by people with Parkinson's, so you can buy in confidence.

Every person with Parkinson's experiences different symptoms and we strongly advise you to check with your healthcare professional before buying equipment to make sure it's suitable for you.

Several products in the Daily Living Aids range qualify for VAT exemption and are available to buy VAT exempt for those with an eligible medical condition (like Parkinson's).

Please make sure you've read our full details on VAT exemption before ordering.

Do you sell Christmas cards on the high street?

You can buy a specially selected range of Parkinson's UK Christmas cards from over 300 Cards for Good Causes outlets around the UK.

Find out more about our partnership with Cards for Good Causes.

Why can't I Gift Aid my donation online?

Gift Aid is a government scheme allowing charities to reclaim tax on donations UK taxpayers make. This effectively increases a donation without affecting the donor in any way. For every £1 you give Parkinson's UK, we'll get an extra 25p from HM Revenue and Customs.

Currently we won't be claim Gift Aid on donations you make on the online shop. However, if you're a UK taxpayer, with your permission we can claim Gift Aid on any donation you make when placing an order over the phone or by mail. 

We will be adding Gift Aid to the store soon.

How to make a donation

You can donate to Parkinson's UK through our online shop at the point of checkout in two ways:

You can specify a donation to be added to your order. You can choose a set amount, or enter your own amount. This will be added to the cost of your order.

You can donate directly on this page

Where are your terms and conditions?

You can find our terms and conditions, sometimes called 'The Details', in the back of our catalogues.

You can also read our full terms and conditions online.

About Parkinson's UK

Parkinson's UK is the UK's only Parkinson's support and research charity.

One person in every 500 has Parkinson's. That's about 127,000 people in the UK. Symptoms and how quickly they progress are different for everyone. There's currently no cure, but drugs and treatments are available to manage many of the symptoms.

For more than 40 years Parkinson's UK has been working to find a cure and improve life for everyone affected by Parkinson's.

You can find more information about Parkinson's on our website, or call our confidential helpline on 0808 800 0303.

Parkinson's UK Sales Ltd is the trading arm of the charity. 100% of the profits from the products we sell go straight to our vital work.