Frequently asked questions

Welcome to the new Parkinson’s online store. We’ve changed a few things and you may have a few questions, please have a look at the FAQs below and see if your query is answered. If not, get in touch on the email address or phone numbers below.


About Parkinson's UK

Parkinson's UK is the UK's only Parkinson's support and research charity.

One person in every 440 has Parkinson's. That's about 153,000 people in the UK. Symptoms and how quickly they progress are different for everyone. There's currently no cure, but drugs and treatments are available to manage many of the symptoms.

For more than 40 years Parkinson's UK has been working to find a cure and improve life for everyone affected by Parkinson's.

You can find more information about Parkinson's on our website, or call our confidential helpline on 0808 800 0303.

Parkinson's UK Sales Ltd is the trading arm of the charity. 100% of profits from the products we sell help fund our work. Providing information and support, campaigning for fair treatment and continuing pioneering research to chase down a cure.

How do I make a donation to Parkinson’s UK?

You can donate to Parkinson's UK through our online shop at the point of checkout in two ways:

You can specify a donation to be added to your order. You can choose a set amount, or enter your own amount. This will be added to the cost of your order.

You can donate directly on this page.

Does Parkinson’s UK have high street charity shops?

We do not have any high street shops but we recycle a wide range of items – from currency and clothes, to old jewellery, technology, stamps and even cars. This page explains what you can donate and how to do it.

Does Parkinson's UK sell Christmas cards on the high street?

No, unfortunately not at the moment. Our range can be seen in our catalogue, but there are also some online exclusives too.

How much money, from the purchase of the products, goes to Parkinson’s UK?

100% of our profits goes to Parkinson’s UK to help fund our work. Providing information and support, campaigning for fair treatment and continuing pioneering research to chase down a cure.

Why can’t I login?

Our website only supports guest check out, so you won't be able to create an account, or use your login details from the old store. You can save your delivery details for repeat orders, and by clicking on the link in your confirmation email, you'll be able to check the status of your order.

Why can’t I Gift Aid my donation online?

Gift Aid is a government scheme allowing charities to reclaim tax on donations UK taxpayers make. This effectively increases a donation without affecting the donor in any way. For every £1 you give Parkinson's UK, we'll get an extra 25p from HM Revenue and Customs.

Currently we won't be claim Gift Aid on donations you make on the online shop. However, if you're a UK taxpayer, with your permission we can claim Gift Aid on any donation you make when placing an order over the phone or by mail.

We will be adding Gift Aid to the store soon.


How can I place an order?

There are four easy ways to shop with Parkinson's UK:
Online: Shopping online is safe, easy and saves the charity at least 32p per order. We are using the same secure payment gateway as the old website.
By email:
By phone: Call our friendly team on 0333 0030 523. The lines are open Monday-Friday 8am-8pm, weekends 9am-6pm
By post: Send your catalogue order form along with cheques made payable to 'Parkinson's UK Sales Ltd' to Parkinson's UK Sales Ltd, PO Box 637​, Wetherby Road, York​, YO26 0EX. Your details are protected to the highest standards, and we don't share personal information unless expressly stated. For more information, please see our privacy and data protection policy.

Can I use PayPal?

Not yet, but we will be adding this means of payment soon.

How can I query delivery, cancellation or return of my order?

No, unfortunately not at the moment. Our range can be seen in our catalogue, but there are also some online exclusives too.


Can I leave product reviews?

Every product page has a section where you can add your review. It won’t appear immediately as it has to go through a moderation process, but we welcome all your comment about our products and service.

What are daily living aids?

At the request of our members and supporters, Parkinson's UK has carefully chosen a range of products to help make everyday life easier and support independent living. Our products offer practical solutions, to help make essential tasks such as walking, dressing and cooking simpler.

We've chosen all our products to help people with Parkinson's, although they're suitable for people of all ages and abilities. We source our products from reputable manufacturers and make sure they're tested by people with Parkinson's, so you can buy in confidence.

Every person with Parkinson's experiences different symptoms and we strongly advise you to check with your healthcare professional before buying equipment to make sure it's suitable for you.

Several products in the Daily Living Aids range qualify for VAT exemption and are available to buy VAT exempt for those with an eligible medical condition (like Parkinson's).

Please make sure you've read our full details on VAT exemption before ordering.

Why are there some products in the catalogue, but not online?

We do our very best to make sure we can fulfil orders, but during peak times there may be occasions where we sell out. Please order early to avoid disappointment.

If we're temporarily out of stock of an item, we will highlight this on the product page. If we're permanently out of stock we will remove the product from the website.

If you've ordered a product that's out of stock, a member of our Customer Service team will contact you to discuss a replacement or refund.

Are some products only available online?

Yes, we have online exclusive products that you will not find in the catalogues.

A more extensive range of Everyday living aids can be found online as well as some seasonal limited editions.

Have a question? Ask us below

If you have a specific question that is not displayed, please contact us below and we will get back to you as soon as possible.

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