Shop terms and conditions

For any queries about your order, or for information about a product, please contact us on 0333 0030523 or

Terms and conditions

Please ensure you have read, understood and accepted our terms and conditions before placing your order. We are not able to proceed with your order until you have acknowledged these.

When placing your order, ensure all addresses and contact details are clear, complete and accurate.  We cannot be responsible for late or non-delivery where the delivery address is inaccurate or incomplete.

On completion of your online order, you will be sent a confirmation email from our secure payment provider, Sage Pay, notifying you that your order has been received and processing will begin.

Before buying Daily Living Aids, we suggest you speak to your healthcare professionals to check that the equipment is suitable for you.

The products and prices in our catalogues and on our webshop are correct at the time of publishing and replace any previously advertised. Prices are held for the duration of the catalogue period or season. From time to time reductions may occur. Please refer to our website for up-to-date prices. Prices charged are valid from the date of the customer's order.

Our liability relating to any parcel is limited to the invoice value of the parcel. Parkinson's UK cannot be responsible for any unforeseen consequences of floods, strikes, labour disputes, riots or civil disturbances.

We currently do not accept payment by American Express.


Every care is taken to ensure that all descriptions on the website are correct. We try to show the colours of our products as accurately as possible.

However we cannot guarantee that goods will look the same due to product availability and the nature of digital images shown on different browsers and computer monitors.

Data protection

We will only use your personal details to fulfil your order and, with your consent, to send you material about future Parkinson's UK products.

The privacy of all our customers is extremely important to us and we assure you that no personal information is sold, traded or given to any other company. We adhere to the Data Protection Act 1998.

Availability of goods

Please order early to avoid disappointment as delivery is subject to availability. Under normal circumstances all goods on your order will be dispatched in full.

If, however, an item is out of stock we will advise you by phone or email and endeavour to supply the item as soon as possible. Alternatively, our customer team will contact you to discuss a replacement or refund.

Christmas hampers: in the unlikely event of no availability of a product, a substitute to equal value will be made.

Age-restricted products

Parkinson's UK Sales is a responsible retailer and as such we do not sell scissors or alcohol to persons under the age of 18.

Parkinson's UK is the operating name of the Parkinson's Disease Society of the United Kingdom. A company limited by guarantee. Registered in England and Wales (00948776). Registered office: 215 Vauxhall Bridge Road, London SW1V 1EJ. A charity registered in England and Wales (258197) and in Scotland (SC037554).
Parkinson's UK Sales Limited is a company limited by guarantee. This company covenants its taxable profits to Parkinson's UK. VAT Registration No. 298 8404 45 Registered in England and Wales (01575175). Registered Office: 215 Vauxhall Bridge Road, London SW1V 1EJ.