Delivery information
If you just order Parkinson's information resources then delivery is free.
If you order anything else, or a combination of products and resources, then the following charges apply:
We offer the following delivery options for orders to the UK mainland and Northern Ireland:
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£4.50 standard delivery delivered within 3 to 5 working days
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£6.50 next working day shipping place your order before 1pm Monday to Thursday. Orders placed after 1pm Friday, or at the weekend will not be processed until the following Monday.
- Next working day delivery service is not available to Northern Ireland.
- Direct despatch products delivered from the supplier are not eligible for next day delivery.
Small packages will be delivered by Royal Mail and large packages by courier. If you're out when the courier attempts delivery, you will receive a card with details of how to arrange re-delivery.
Alternatively, your parcel may be left in a safe place, such as your porch. When buying online, please write any special instructions in the 'delivery instructions' section at the checkout.
We will work very hard to deliver your order promptly. On rare occasions, we regret that deliveries may be delayed. Please allow 7 working days for delivery before getting in touch with our team on 0844 415 7863 or shop@parkinsons.org.uk
We also deliver to non-UK mainland addresses.
Please email shop@parkinsons.org.uk and ask for a delivery charge quote before ordering by phone or email.
We are unfortunately unable to deliver to PO Box numbers.
For more information on deliveries, please call 0844 415 7863 or email shop@parkinsons.org.uk
Direct dispatch
In some cases, products may be dispatched directly from our supplier. We try to meet all demand within our time frames. However some products may take longer to arrive.
Some Daily Living Aids are dispatched directly from the supplier, the product page indicates where this is the case. These items will arrive separately from any other products on your order. Please bear this in mind and wait a few days before enquiring about incomplete deliveries.
Direct dispatch products are not eligible for next day delivery.
Refused deliveries
We reserve the right to retain the delivery charge paid, plus a 20% handling charge, on all consignments which are refused delivery and returned to us without justification or due to customer error.
Notice of damage, defect or incorrect delivery
If your goods arrive damaged, incomplete, incorrect, or if there is a shortage against the quantities specified on your delivery note, please notify our Customer Service team on 0844 415 7863 or shop@parkinsons.org.uk within 3 working days, quoting your customer number and the delivery note number.
Should an expected delivery or part delivery not arrive, you must notify us within 10 working days of the invoice date.
Christmas deliveries
We encourage you to place your Christmas orders early to avoid delayed postal deliveries.
Cancellations and returns
You have the right to cancel your order within 14 calendar days of receiving all of your goods. To do this, please inform us by:
Phone: 0330 124 3250
Email: shop@parkinsons.org.uk
Delivery charges will be fully refunded on total order returns. We are not obliged to repay any delivery charge on part order returns.
Returning orders will be at your own cost unless otherwise agreed in writing by us and should be returned within 14 days of cancellation.
Refunds will be made via the same payment method used on purchases within 14 days of receiving the return or proof of thereof.
Returning undamaged products will be at your cost and must be in the same condition as you received them.
We reserve the right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value.
If your item is faulty or has been damaged in transit, please contact us to discuss substitution or refunds. In this case we will bear the costs of providing a replacement and return delivery.
Please download and complete our Returns Form and send it with the products you're returning to:
Parkinson's UK Sales Ltd
PO Box 637
Wetherby Road
York
YO26 7NH
For more information on returns, please call us on 0330 124 3250.
Please note that charitable donations made with orders cannot be refunded.
VAT exemption, or VAT relief, allows people diagnosed as chronically sick or disabled* to buy certain items at 0% VAT. Several products in our Daily Living Aids range qualify for VAT exemption.
Who is eligible for VAT exemption?
If the person for whom the products are being bought has Parkinson's or another condition the medical profession considers 'chronically sick or disabled', they qualify.
You can order items on behalf of someone who qualifies for VAT exemption for example, if you're a carer or family member. However, the person who qualifies must sign a written declaration.
The VAT Act 1983 has severe penalties for anyone who uses a document they know to be false to secure VAT exemption.
What proof do we need of your condition?
The government requires a simple declaration of your medical condition (or the condition of the person you're buying for).
You must provide:
- the name and address of the person with the condition
- the medical condition of the person eligible for VAT exemption
How to order VAT exempt products
You can order online, by phone, or by post. The information we need varies depending on your order method:
- Online: By purchasing a VAT exempt product, you are confirming that you are eligible to buy. You will also be asked during checkout whether you are eligible.
- By phone: You'll need to provide details of the person eligible for VAT exemption along with their National Insurance Number.
- By post: Your catalogue comes with a declaration for you to complete. Download a declaration form (PDF, 349KB)if you need a new one or don't have a catalogue. The form must contain the information of the person eligible for VAT exemption.
Please be aware that unfortunately you can't claim back VAT after you've bought something. Please ensure you choose the correct VAT exempt variant at the point of purchase.
*What does 'chronically sick or disabled' mean?
This wording is not determined by Parkinson's UK. The government considers a person to be 'chronically sick or disabled' if he or she has:
- a physical or mental impairment which has long-term and substantially adverse effects on his or her ability to carry out everyday activities
- a condition which the medical profession diagnoses as a chronic sickness, such as Parkinson's, diabetes or a terminal illness
A person is not considered to be 'chronically sick or disabled' if they/re elderly but otherwise able-bodied. It doesn't apply if they/re temporarily disabled or incapacitated, for example with a broken limb, either.
If you're in any doubt whether you are eligible to receive goods or services with VAT exemption you should consult Notice 701/7 VAT Reliefs for disabled and older people. You can also call HMRC's National Advice Service on 0300 123 1073.
